Zen & the Art of Customer Satisfaction

Our team of technical experts are on a continuous journey of learning and like Zen practitioners are dedicated to becoming one with our customers’ technology solutions. However, that doesn’t mean that they are detached from modern life. In fact, being grounded in a business environment ensures our Microsoft trained and qualified Technical Services Team can clearly evaluate clients’ systems and detect possible problems before they interrupt client work flows.
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One of our recent recruits is Trainee Technical Engineer, Louie Sellens, who is undertaking the Microsoft Technology Associate qualification and is mid way through the 13-month course. With on-site training as well as off site sessions and monthly one-to-one contact with an external assessor, the Microsoft course is an intensive technical pathway to an industry accredited qualification. Louise has become immersed in not only the fundamentals of servers, networks and cloud technology, but also the practical planning and implementations of customers’ systems.

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Louie knew from an early age that the IT industry was his calling. “I always had my head inside a PC, tweaking this and that, adding power and beefing up the performance. I’m from the video gamer generation, so technology is second nature. Astec allows me to take my technical abilities to new levels, where I can help resolve customers’ challenges.”

Louie works on the front line of technical support and constantly demonstrates a cool head and a clear understanding of the technical as well as human side of working with IT.

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Louie summed it up nicely, “It is incredibly satisfying to know that I have been able to solve a problem for a customer, especially in a situation where you can show them how to avoid the same challenge arising again.”

Astec is a Microsoft Silver Partner and we are constantly working with the IT giant to support our technical and marketing teams to develop solutions that can generate real business efficiency for our customers.

We would also like to wish Louie a happy birthday as he turns 18 today!

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