Testimonials

“In a business world where mediocre customer service and indifferent attitude has become par for the course, it makes a refreshing change to deal with an organised, friendly and totally customer focussed company that actually deliver on their promises, on time, as agreed.”

“Astec take my IT problems away and remove the pressure which is so important in a small business. They are always very accessible, responsive and knowledgeable, which means that our team are more productive and I can focus on my business, not on IT.”

“We commissioned Astec in 2010 as we were in need of new IT Infrastructure. Phil and the team were highly professional throughout the tendering process and put forward the most effective solution, for our needs. Implementation ran smoothly with any issues being quickly resolved. Ongoing support has also been very efficient. PLeasure to deal with.”

“We’ve had a working relationship with Astec for many years. We always get an instant response whenever we need them. They’re fast friendly and can’t do enough for us. Whenever we’ve had an urgent issue, it’s always been sorted quickly and efficiently with the minimum of disruption which is vital for our business.

When we moved office recently, Astec managed the process of moving our IT, completely removing the headache and stress of trying to do it ourselves. We moved over a weekend and everything was handled perfectly. This meant that on the Monday morning, we were able to sit down and start working with no interruption to our business – simply brilliant!”

“You provide service with a capital ‘S’. Your response is very quick, the staff always know exactly what they’re doing and are cheerful and helpful. You have a great team and it does always feel like you’re working with a team not just an individual. I couldn’t fault your service if I tried.”

“We moved to using your company for computer support following bad experiences with our existing support provider. The service that you have provided us with since that time has been first class and the installation of a new server by your team has really helped to stabilise our IT. This means that we’re not now losing productive working time through unreliable systems and it’s given us the confidence to use IT even more to help the business.”

“You give me a friendly human voice at the end of the phone which is really important in these times of anonymous, unfriendly call centres. When one of our computers was hit with a problem recently, the fault was quickly diagnosed over the phone and an engineer despatched to our offices to fix the problem in no time at all – A fast and friendly service that gives me comfort in knowing we’ve got our IT covered.”

“We came to Astec, because we recognised that from a risk management point of view we could no longer look after our technology requirements in house.  We had concerns about data back-up and needed to review all our current IT to make sure that it was appropriate for our business moving forward and protected us in the event of a disaster.

Now we have been given a clean bill of health and our backups are operating smoothly and efficiently. The specific benefits of working with Astec are that we now have peace of mind, with regard to our IT and know that we can call in an expert when “turning it off and back on again” doesn’t fix the problem.”

“I have worked with Phil for over 10 years. I work in a business heavily dependent on IT, where making sure that people get paid on time can be very stressful. It is always reassuring to know that Astec are on hand to resolve any issues at critical times and they have never let me down. In fact, during recent takeovers by various software companies, and on my recommendation, the service supplied by Astec was retained as we were so remote from the head offices.

More recently I have used Phil’s skills when setting up my own business – he came up with solutions that ensured I could still offer the same service I had when we were part of a large organisation. I would not hesitate in recommending Phil and the whole team at Astec for their brilliant service.”