Supporting Your Business

    “We’ve had a working relationship with Astec for many years. We always get an instant response whenever we need them. They’re fast friendly and can’t do enough for us. Whenever we’ve had an urgent issue, it’s always been

    sorted quickly and efficiently with the minimum of disruption which is vital for our business.

    When we moved office recently, Astec managed the process of moving our IT, completely removing the headache and stress of trying to do it ourselves. We moved over a weekend and everything was handled perfectly. This meant that on the Monday morning, we were able to sit down and start working with no interruption to our business – simply brilliant!”
    Alison Godwin, Pro-Pay (a division of Sage Group plc)

    The best IT systems need support from the very best support team. Since 1992 Astec have been delivering that support to businesses and organisations – we understand how frustrating it is if your systems aren’t reliable and if you don’t get the support you need.

    We are firm believers that prevention is better than cure and so we put in place monitoring tools that we use to actively monitor your network 24/7 and manage the critical parts of your systems. This means we stay one step ahead and typically see issues before they become problems to you. But of course we are also there to support your users and provide fast, friendly and expert support to your users wherever they happen to be and whatever devices they are using.

    Our support is provided under a variety of package options, typically based on a simple to understand per user per month arrangement but also with options including block hours agreements where appropriate or preferred. Our monthly fixed fee agreements are backed by a Service Level Agreement (SLA) so that you know exactly what you can expect from our service although for us there’s nothing we like better than smashing those SLA targets and delivering lots more than promised.

    We’d love to work with your business and help you get the best from your IT so if you think we can help, call us today on 01424 460721 or Contact us now and we’ll arrange a visit and review of your IT and communications, of course with absolutely no obligation or commitment.

support