Expanding Our Service Support Team

To ensure we continue to up our game and deliver best of class, managed IT support, we are expanding our service team with a further addition; Greg Hooper. Greg has recently joined Astec as one of the Help Desk Team and will embark on one the most comprehensive IT development courses available – Microsoft’s Technical Associate Scheme a 14-month … [Read more...]

Microsoft Announces UK Specific Data Centres

Stay Creative, Productive and Data Safe in the UK Operating your IT solution from a cloud infrastructure has just become more British. Microsoft Cloud now operates Azure and Office 365 from UK located data centres, allowing organisations with UK specific compliance and policy requirements to retain their data in the UK. With a cloud adoption … [Read more...]

Deduped, A Little Magic To Clean Up Your Act

Excel is probably SMEs most used database and contacts manager system, and one of the tasks that is often performed is comparing lists and finding duplicate records. With increasingly stringent controls on data held by organisations undertaking this essential and highly efficient task will ensure you are confident in your data lists and eliminate … [Read more...]

A Cunning Plan For Successful Group Working

Are you running a team, or involved with planning for single or multiple teams and projects? If the answer to that is yes, or if you are juggling multiple activities and need an easy to use tool to provide an overview of the status of all of those tasks, then Microsoft Office 365 Planner is an application that you should take a look at. Planner is … [Read more...]

Marginal Gains Create Champions

We’ve seen it on the track and on the water, marginal gains have been a big concept in sport for a decade. Migrating that to your work space will save you time and helps you navigate your applications more effectively. Here we offer 15 short-cut key sets that save seconds and give you back time in your working day. Alt+F4 = Quit Program CTRL+C = … [Read more...]

A Big Leap For Our Apprentices

We are great believers in giving people opportunities at Astec, and over the years we have nurtured a number of highly skilled and accomplished apprentices into our technical teams. As a Microsoft Partner, Astec supports our teams in developing their skills and capabilities to understand and implement the latest technology products and services, … [Read more...]

Where Is Your Data Safe?

We are often asked the question, ‘Is my data safe in the cloud’? Well unless your data is on a device that has no communications interface and the device itself cannot be stolen, then the cloud is safer than any security measures you can support locally, with certain provisos. As a Microsoft Partner, we have worked together for 25 years and have … [Read more...]

I Love Technology

End users continue to demand simplicity in their interface with devices, and it is our support teams’ role to ensure that our customers maintain their love affair with their technology. We do that by demanding the highest levels of technical support. Our staff are on a continual life long quest to offer the most effective levels of consultancy … [Read more...]

Support Stars Glide Through Milestone Qualification

Two of our Technical Apprentices were rewarded for their dedication to networking theory and practice when they received their Microsoft Technical Associate Networking Fundamentals certificates in May. After six-months of study, with guidance from a Microsoft assessor, as well as hands on practical involvement from senior Astec support staff, … [Read more...]

Astec Outstrips IT Support Industry Benchmarks

Delivering excellent customer service is a continuous process and we find that the harder our teams work at providing great support services, the more positively our customers respond. The latest UK-wide IT Service Support Benchmarks, compiled by Autotask, illustrate that Astec continues to outperform the industry average. Autotask is one of … [Read more...]