Astec Our Challenge is Constant – ‘Best of Class Service Delivery’

At Astec, we continue to challenge ourselves to provide the highest levels of consultancy and service to our customers, see the IT Support Industry Benchmark story.  This ensures we continue to up our game and better the industry’s benchmarks for service delivery. To do this, we are expanding our technical team, with opportunities within our Technical Helpdesk and Systems Engineering.

Customer SatisfactionThe right staff and a positive working environment are essential to us in driving our business forward. Excellent technical knowledge is one of our key USPs, so we operate a continuous learning culture, because as we all know, in technology nothing stands still for long.

Our service team prides itself on its response time and professionalism when dealing with customers. We understand that in today’s environment a non-responsive IT network is frustrating. That is why we implement monitoring tools that notify our team of a possible problem within a customer’s server or network and it is resolved often before the customer is even aware. For those times when faults do occur our customer contact process is simple and quick, allowing customers to get on with their working day, while we review the query and take action.

As we grow the team we will ensure that the same standards of technical knowledge, installation capability as well as speed and quality of response are maintained. Our team is here to ensure our customers utilise technology to benefit their organisations, rather than a hindrance.

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